Managing teams in the field can be difficult. On a daily basis, field service managers need to keep track of vehicles, ensure that deliveries are made in a timely manner, manage worker activity via wireless technology, and schedule and dispatch workers efficiently. Managing so many moving parts not only requires meticulous, logistically-minded managers, but also adequate field-service management applications.
Looking for some good mobile applications to get you started? Here are a few tablet-friendly mobile apps that customers at DataXoom use regularly, and with great success.
Salesforce
If you’ve been in any sort of sales or marketing role over the past decade, you’ve probably used – or at least heard – of Salesforce.com. After all, it is one of the most widely-used enterprise software in existence. Salesforce provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events. Salesforce is not only useful to sales, marketing and customer service teams, but to field service managers as well.
PlayerLync
A major challenge faced by many field teams is ensuring that all team members’ devices are updated with the company’s latest documents and video content. PlayerLync seeks to address this challenge through its leading mobile app. PlayerLync allows managers to easily share content to their employees by providing a user-friendly content management platform. Managers simply drag and drop content into appropriate folders, and the content magically appears on the devices of field workers. The platform allows managers to delete content as well, so managers can ensure that team members never use outdated content.
We’ve had a number of clients utilize PlayerLync to train remote teams, replacing old-school training manuals with engaging video-based content, delivered via our 4G or LTE connectivity.
ServiceMax
ServiceMax is a industry-leading mobile application developed specifically for field service management. ServiceMax provides field service managers with a platform for scheduling, billing and service delivery. Technicians in the field typically use the app on iPads or tablets running the Android OS. ServiceMax also includes a social platform, allowing managers and team members to interact and communicate with customers directly, so that customers have good experiences and keep coming back. ServiceMax’s service reports and dashboards provide insight and real-time visibility into your service operations, so you can focus on constantly improving your team’s services and increasing productivity.
Coresystems
Scheduling service calls and managing mobile field workers can be somewhat challenging to do manually. Coresystems’ easy-to-use, highly functional field service management software makes managing field team members a cinch. From scheduling, billing and contract management, to customer self service, Coresystems helps maximize the productivity of your field team. Companies can eliminate return visits and no-shows, improve information management, cut costs, and enhance customer self-service with Coresystems mobile application.
In order for your employees to operate these applications on their mobile devices, they’ll need mobile data. DataXoom is a mobile virtual network operator (MVNO) which provides 4G and LTE mobile data services exclusively to businesses in the United States. We offer our business customers the best 4G and LTE networks in the U.S., across all iOS and Android devices. Interested in what DataXoom can offer your business today? Drop us a note at sales@dataxoom.com, or follow us on Twitter @Dataxoom
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